In this engaging, beginner-friendly workshop, research and insights consultant Hailey Mortimore pulls back the curtain on how small business owners, entrepreneurs, and mission-driven founders can use customer insights to build stronger brands, develop better products, and drive smarter decisions. Participants will walk away with a clear understanding of what consumer insights are, why they matter, and how to start collecting and using data. No tools or research background required. Whether you’re launching a new product, looking to refine your messaging, or trying to understand what your audience actually wants, this session offers practical, real-world guidance to help you move forward with confidence